Auto-Renewal Issues

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PayPal problems?

The Dorothy Dunnett Society manages Auto-Renewal Memberships by using PayPal's Repeat Subscription system. This page contains troubleshooting trick and tips.

Payment immediately followed by Cancellation message?

You may receive an email from PayPal stating that your Repeat Subscription has been cancelled. If this happens on the same day as you receive an email from PayPal saying that a payment has been made, it will be because your repeat subscription has completed all 3 payments. PayPal used to send out emails saying that your subscription had “completed” when it completed, but in 2011, the wording changed to “Cancelled”, which leads to confusion. If you receive a cancellation email, and you are unsure about why, please contact Simon Hedges on [email protected] explaining the circumstances.

Problems with PayPal Auto-Renewal Payments?

If your PayPal account is funded directly from a bank account, you are unlikely to encounter any problems (unless you cancel your bank account, or it hits an immovable overdraft limit). However, if your PayPal account is funded from a Credit Card or Debit Card, then it will refuse payment if your card has expired or been cancelled.

Credit/Debit/Charge Card Expiry?

If your card has expired, this is easy to fix as long as you have new version of the same credit card (i.e. the card number is the same, but the expiry date is later). You will receive an email warning you of the expiry. Just log into PayPal. This should take you to the Summary page.

On this page, on the left hand side, there is a heading "Bank accounts and cards". Under this your credit card, debit card or bank account should be listed.

  • Click on the relevant card.
  • Click on "Edit Card".
  • Update the Expiry Date and the CSC number as appropriate.
  • Click "Save".

Your Auto-Renewal will retry automatically in a few days.

Do NOT remove the card and add it back afresh, as this will cancel the subscription entirely.

It is recommended that, if you use a calendar/reminder facility – eg, on your phone – you set it to generate a reminder each year a few days ahead of the PayPal repeat subscription date to remind you to update your PayPal account with the new expiry date. Or else remember that each time the bank issues you with a new card, you must go into PayPal and update the record.

If you want to avoid this hassle, then you could associate your PayPal account with a Bank Account instead/as well.

Credit/Debit/Charge card cancellation?

If your card is cancelled for any reason then your PayPal account will fail when it next tries to take payment. If you are planning to change card providers, then the recommendation is to add the new card to your PayPal account before you delete the old one from it. This may well ensure that the PayPal repeat subscription continues without interruption.

Oops – too late – my Auto-Renewal got cancelled!

If this happens, send an email to Simon Hedges on [email protected] – he may be able to resurrect it, but it's unlikely. He will probably advise you to create a new auto-renewal.

Deliberate cancellation?

PayPal doesn’t tell us if a subscription is cancelled accidentally or cancelled deliberately by yourself. If you choose to deliberately end your subscription, please send us an email, so that we can avoid sending you reminders.